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The 26th annual RESER (The European Association for REsearch on SERvices) conference was held from 8 to 10 September in Naples, Italy. RESER was established in 1988 at the time when research in services was just beginning to develop in light of new global economic and social restructuring after the early 1980s recession. The University of Gothenburg had the honour of organising RESER’s 20th annual conference where Patrik and I were part of the main organising committee, and this year, the conference was organised by the University of Naples Federico II, with sessions held at the Congress Center Federico II, via Parthenope. The year’s theme was expressed in the interrogative What’s ahead in service research? New perspectives for business and society. that acted too, as a directive for research and practitioners of the field. Continue reading ”The 26th annual RESER (European Association for REsearch on SERvices) Conference 2016, Naples, Italy”